Ebay has recently made changes to inprove the buyer experience which prevents sellers from leaving feedback of any kind to their buyers. For those users who have been around since the beginning, you should recall when ebays feedback system allowed any registered user to leave any type of feedback for anyone, anytime for any reason!
If you didn’t like that another user had “NYJets” in his user name you could leave a negative feedback. Shortly after there was a huge demand for improved accountability in the old feedback system. Soon after ebay ran off a transaction related system.
It’s come along ways indeed. However many sellers started abusing the feedback system with the mutual feedback withdraw offered through SquareTrade.com. Powersellers could easily pay $10 and SquareTrade would “mediate” a dispute process. 90% of the time the seller who received the negative would get the feedback removed. A confirmation of this is as easy as seeing the image you now see before you leave a feedback.
Too many sellers had a strict policy of leaving feedback after it had been left for them. If a buyer left negative or neutral feedback, the seller would leave them an intentional negative and file a mutual feedback withdraw. In their statement, most sellers would say “Had a disagreement, would like to mutually withdraw”. The small guys consistently were “forced” to give-in so their 50 feedback name wouldn’t go down a whopping 5% over a retaliation.
Our instinct hates change but the feedback should level off for all sellers. This new policy will fix feedback abuse and feedback percentages should now TRULY effect the sellers reputation. For those who didn’t know about the loop-hole, or those who don’t want to pay $10 for every negative creates a handicap in seller performance.
Now that ebay wants to focus on feedback and DSR ratings, the only way for them to level the playing field and get true assessment of feedback was to implement this rule. Overall trust in the community and marketplace should increase and the Feedback system truly does become a gauge of seller performance.
If everyone gives the feedback system time those who conduct business fairly will ultimately prosper. You may not keep your 99.5% feedback but your competitor who is paying for feedback will drop below 98% and lose powerseller status or have a lower search standard (and less ebay Final Auction Value Fees). After all is said and done and the averages over time weigh in, the frauds and “customer last” companies will fade in the dust while you get pick up their sales.