Seller Manager Pro – Error Messages with updates to Listings

Seller Manager Pro, en ebay listing tool has some serious errors after fixed price 30 and good til Canceled rolled out 2 weeks ago. Updating quantity and other changes to active templates are giving sellers error messages that prevent them from making adjustments to descriptions and quantity changes. Until they’re fixed, high velocity listings maybe effected after you go to relist the item as well.

My exact example is coming from an active FP30 featured listing. Yea, one of those you pay $118.00 to list! I had an auction that was about to run out of quantity and for the first time tried to add another couple of pieces since it still had 20 days to go and got the following error message.

Error: Please provide the correct information in the highlighted fields.

  • Description – The description can no longer be revised.

The description hasn’t been changed but does now include a text box below your current HTML/Description.  The only way around this is to add something to the description that will appear unprofessionally at the end of the active auctions and says something like “The Following was added to the description on XX/XX/XXXX “A great item!”. It’s actually been tough to come up with lines so I’ve been adding a “.” not to confuse buyers.

The next problem is updating the quantity. Again, you go into a product template to change the Quantity Available filed and when you click continue you get an error telling you:

Error: You must fill out the Return Policy Specifics

When you scroll down to the red text that highlights to problem, the return policy is filled out and an an un-editable field.

After calling the powerseller support line, we found out it’s a problem that has been called in a few times already. We checked different Internet browsers and they even logged in under our name and received the same two problems.

After going through a few dozen auctions and checking this out, the problem was defiantly coming from the changes in the return policy. In the last 3 months ebay has made 3 difference phases of Seller Manager Pro’s return policy fields.

  • Phase 1- had only two text fields for Payment Instructions and Return Policy Details.
  • Phase 2 – added in the amount of time a customer could return the item and the length of time.
  • Phase 3- added the Return Shipping Cost – Is paid by Buyer/Seller.

If your template is recent in phase three, you shouldn’t experience any problems. If you are in phase one or two, you will get the error messages.

Ebay did agree they would refund some money back on listing fees for those listings that we wanted to change.  If you’re running out of inventory, updating the quantity for a FP30 with 20 days left is an easy way to save two more relist attempts at $100+ per listing so it can be costly.

The third error I found (and I haven’t called in about this one) is some of our images are not showing up in the core results gallery image at all. I’ve checked our images and the templates say they’re uploaded and a preview of the listing in their software pulls it up just fine. I saw immediate dips in sales where the images didn’t show up and again these were a few FP30 Featured listings.

They should have this fixed soon and was told the developers were working on resolving the issues.

HOW TO FIX AND UPDATE TO PROBLEM!

I’ve been scrambling to find a solution and finally I found the answer. You wont be able to fix it on the front end, but you can correct current listings. For us, I’ve only noticed featured or multiple quantities listings being effected so I only had about 15 to changes. They were $100 listings so I didnt mind spending the time. If you have dozens or hundreds, it could take some time but at least for now you’re able to make the corrections

  1. Go to the sitemap located on ebay.com in the upper right hand corner
  2. Under Selling Activities , click “Change your Items Image Gallery Image”
  3. Type in the item number and click continue. You’ll get a screen that looks like this.

If the image gallery photo is correct in the upper portion, click “Create”. This will populate the below field with the correct photo and click submit. Check your auction in the core results and it should be fixed. It’s worked for me so far.

Advertisements

3 comments

  1. Phil

    I’m having this same problem on Ebay UK now they’ve rolled it out here. How ridiculous that they have this new Best Match search standing for products, and yet, I cannot update my quantities. This is a major problem, as if I list my additional stock seperately, it wont get the same search standing. And if I wait till stock runs to zero in order to relist it, and maintain search standing, then I risk losing sales, especially as I often sell multiples of one item, which I can’t do when Im waiting for that last one to sell!

  2. Michele

    I entered sell a product and typed in the item I want to sell. Then you check which category you want it in. It says Provide a valid entry. I keep on checking the box and it wont take my answer. Whats wrong?

    • tiphut

      Make sure it’s not asking you to select a sub-category to narrow in on the correct category you’re trying to sell on. Did that work?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s